Effective Date: 27th May, 2025
Last Updated: 1st June, 2025
1. Introduction
ClinicalTrialMetrics.com (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clinicaltrialmetrics.com (the “Service”) and use our clinical trial data analytics platform.
This Privacy Policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable privacy laws.
2. Information We Collect
2.1 Personal Information You Provide
- Account Information: Name, email address, professional title, organization/institution affiliation
- Contact Information: Phone number, mailing address, professional credentials
- Professional Information: Research interests, therapeutic areas of focus, institutional affiliations
- Communication Data: Messages, feedback, and correspondence with our support team
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, click patterns, search queries within our platform
- Device Information: IP address, browser type, operating system, device identifiers
- Analytics Data: Platform usage patterns, feature utilization, dashboard interactions
- Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies
2.3 Third-Party Sources
- Public Clinical Trial Databases: Data aggregated from ClinicalTrials.gov, FDA databases, and other public repositories
- Professional Networks: Information from professional associations or research institutions (with consent)
3. How We Use Your Information
3.1 Primary Purposes
- Platform Access: Authenticate users and provide access to clinical trial analytics
- Data Customization: Personalize dashboard views and research filters
- Communication: Send platform updates, research insights, and technical notifications
- Customer Support: Respond to inquiries and provide technical assistance
- Platform Improvement: Analyze usage patterns to enhance features and functionality
3.2 Legal Bases for Processing (Where Applicable)
- Performance of contract (providing platform services)
- Legitimate interests (platform improvement, security)
- Consent (marketing communications, optional features)
- Legal compliance (data retention, security requirements)
4. Information Sharing and Disclosure
4.1 We Do NOT Share Personal Information With:
- Clinical trial sponsors or pharmaceutical companies
- Research institutions (unless you explicitly consent)
- Marketing companies or data brokers
- Government agencies (except as legally required)
4.2 Limited Sharing Scenarios
- Service Providers: Trusted vendors who assist with platform operations (hosting, analytics, customer support)
- Legal Requirements: When required by law, subpoena, or court order
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with prior notice)
- Safety and Security: To protect against fraud, abuse, or security threats
4.3 Aggregated Data
We may share anonymized, aggregated statistics about clinical trial trends and platform usage that cannot identify individual users.
5. California Privacy Rights (CCPA/CPRA)
5.1 Your Rights as a California Resident
- Right to Know: Request information about personal data collected, used, or shared
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt-out of the sale or sharing of personal information
- Right to Non-Discrimination: Equal service regardless of privacy choices
- Right to Limit Sensitive Data: Restrict use of sensitive personal information
5.2 Categories of Personal Information (CCPA)
Over the past 12 months, we have collected the following categories:
- Identifiers (name, email, IP address)
- Professional Information (job title, organization)
- Internet Activity (platform usage, preferences)
- Geolocation Data (general location from IP address)
5.3 We Do NOT Sell Personal Information
ClinicalTrialMetrics.com does not sell personal information to third parties for monetary consideration.
5.4 Exercising Your Rights
To exercise your California privacy rights:
- Email: privacy@clinicaltrialmetrics.com
- Phone: [Phone Number]
- Online Form: [Privacy Request Portal URL]
We will verify your identity and respond within 45 days (extendable by 45 days if complex).
6. Data Security and Retention
6.1 Security Measures
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access, multi-factor authentication
- Monitoring: Continuous security monitoring and threat detection
- Compliance: SOC 2 Type II, HIPAA-compliant infrastructure
6.2 Data Retention
- Account Data: Retained while account is active plus 3 years after closure
- Usage Analytics: Aggregated data retained for 7 years for research purposes
- Communication Records: Support communications retained for 2 years
- Legal Hold: Data retained longer if required by legal proceedings
7. International Data Transfers
If you access our platform from outside the United States, your information may be transferred to and processed in the United States. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses where applicable.
8. Children’s Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.
9. Third-Party Links and Services
Our platform may contain links to third-party websites or integrate with external research tools. This Privacy Policy does not apply to third-party services. We encourage you to review their privacy policies.
10. Cookies and Tracking Technologies
10.1 Types of Cookies
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand platform usage (Google Analytics)
- Preference Cookies: Remember your dashboard settings and preferences
10.2 Cookie Management
You can control cookies through your browser settings. However, disabling essential cookies may limit platform functionality.
11. Marketing Communications
11.1 Opt-In Communications
We will only send marketing emails with your explicit consent. These may include:
- Research insights and clinical trial trends
- Platform feature updates and webinars
- Industry reports and whitepapers
11.2 Opt-Out Options
You can unsubscribe from marketing communications at any time through:
- Unsubscribe link in emails
- Account settings in your dashboard
- Contacting privacy@clinicaltrialmetrics.com
12. Data Controller and Processor Relationships
For users accessing the platform for institutional research, we may act as either a data controller or processor depending on the specific use case. We will clearly define these relationships in separate Data Processing Agreements where applicable.
13. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Send email notifications for material changes
- Provide 30 days’ notice before changes take effect
14. Contact Information
14.1 Privacy Officer
For privacy-related questions or requests:
- Email: privacy@clinicaltrialmetrics.com
- Phone: [Phone Number]
- Address: [Company Address]
14.2 California Residents
For CCPA-related requests or complaints:
- Email: privacy@clinicaltrialmetrics.com
- Subject Line: “California Privacy Rights Request”
14.3 Data Protection Officer (if applicable)
If you are in the EU/UK:
- Email: dpo@clinicaltrialmetrics.com
Disclaimer: This Privacy Policy is effective as of the date listed above. Your continued use of ClinicalTrialMetrics.com after any changes indicates your acceptance of the updated Privacy Policy.