Clinical Trial Metrics

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Terms and Conditions

Terms of Service

Effective Date: 27th May, 2025
Last Updated: 1st June, 2025

1. Agreement to Terms

By accessing or using ClinicalTrialMetrics.com (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.

Company Information:

2. Description of Service

ClinicalTrialMetrics.com is a web-based platform that provides analytics, metrics, and insights related to clinical trials. Our Service includes:

  • Dashboard Analytics: Interactive visualizations of clinical trial data
  • Trial Tracking: Monitoring and analysis of trial progress and outcomes
  • Research Tools: Search, filter, and analysis capabilities for clinical trial databases
  • Data Aggregation: Compilation of publicly available clinical trial information
  • Reporting Features: Generation of custom reports and analytics

3. User Accounts and Registration

3.1 Account Creation

  • You must create an account to access the full functionality of our Service
  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account

3.2 Account Security

  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

3.3 Professional Use

Our Service is intended for:

  • Healthcare professionals and researchers
  • Academic institutions and research organizations
  • Pharmaceutical and biotechnology companies
  • Regulatory professionals and consultants
  • Other qualified professionals in the clinical research field

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service to:

  • Access and analyze clinical trial data for legitimate research purposes
  • Generate reports and insights for professional or academic use
  • Collaborate with colleagues on research projects (within platform features)
  • Export data in accordance with our export policies

4.2 Prohibited Uses

You may NOT use our Service to:

  • Violate Laws: Engage in any illegal activities or violations of regulations
  • Data Misuse: Attempt to reverse-engineer, scrape, or systematically download our databases
  • Privacy Violations: Attempt to identify individual trial participants or access protected health information
  • Commercial Redistribution: Resell, redistribute, or commercialize our data without authorization
  • System Interference: Disrupt, damage, or impair our Service or servers
  • Unauthorized Access: Attempt to gain unauthorized access to other users’ accounts or data
  • Malicious Activity: Upload viruses, malware, or engage in hacking attempts
  • Spam or Abuse: Send unsolicited communications through our platform
  • Impersonation: Misrepresent your identity or affiliation

4.3 Research Ethics

Users conducting research must:

  • Comply with applicable research ethics guidelines and institutional policies
  • Obtain necessary approvals from institutional review boards where required
  • Use data in accordance with Good Clinical Practice (GCP) guidelines
  • Respect intellectual property rights of trial sponsors and investigators

5. Data and Intellectual Property

5.1 Our Data Sources

Our platform aggregates data from:

  • Public Databases: ClinicalTrials.gov, FDA databases, EMA databases
  • Published Literature: Peer-reviewed publications and conference abstracts
  • Regulatory Filings: Publicly available regulatory submissions
  • Proprietary Analytics: Our own analysis, algorithms, and insights

5.2 Data Accuracy Disclaimer

  • Clinical trial data is provided “as is” from public sources
  • We do not guarantee the accuracy, completeness, or timeliness of all data
  • Users should verify critical information through original sources
  • We are not responsible for decisions made based solely on our platform data

5.3 Intellectual Property Rights

  • Our Content: We own all rights to our platform, algorithms, analytics, and proprietary content
  • User Content: You retain rights to data you upload, but grant us license to use it for Service provision
  • Third-Party Data: Respect copyright and intellectual property rights of original data sources

5.4 Limited License to Use

We grant you a limited, non-exclusive, non-transferable license to:

  • Access and use our Service for authorized purposes
  • Export data for legitimate research and professional use
  • Generate reports and presentations using our tools

6. Privacy and Data Protection

6.1 Privacy Policy

Your privacy is governed by our Privacy Policy, incorporated by reference into these Terms.

6.2 Data Processing for California Residents

In compliance with California privacy laws:

  • We collect only necessary personal information for Service provision
  • We do not sell personal information to third parties
  • You have rights to access, delete, and correct your personal data
  • Contact privacy@clinicaltrialmetrics.com to exercise privacy rights

6.3 HIPAA Compliance

  • Our platform does not store or process protected health information (PHI)
  • All clinical trial data is de-identified and publicly available
  • Users must not upload PHI or individually identifiable health information

7. Subscription and Payment Terms

7.1 Subscription Plans

  • Free Tier: Limited access to basic features and data
  • Professional Plans: Enhanced features, unlimited access, and premium support
  • Enterprise Plans: Custom solutions for large organizations

7.2 Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days’ notice
  • Failed payments may result in service suspension

7.3 California Automatic Renewal Law

For California residents:

  • You have the right to cancel automatic renewal at any time
  • We will provide clear disclosure of auto-renewal terms
  • Cancellation options are available in your account settings

8. Service Availability and Support

8.1 Service Level

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We provide technical support during business hours for paid subscribers

8.2 Service Modifications

We reserve the right to:

  • Modify, suspend, or discontinue features with reasonable notice
  • Update our data sources and methodologies
  • Implement security measures that may affect functionality

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from data inaccuracies or service interruptions
  • Total liability exceeding the amount paid for the Service in the 12 months preceding the claim

9.3 California Civil Code Section 1542 Waiver

California residents waive the benefits of Civil Code Section 1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service in violation of these Terms
  • Your violation of any third-party rights or applicable laws
  • Any content you submit or actions you take on the platform

11. Termination

11.1 Termination by You

  • You may terminate your account at any time through account settings
  • Termination does not entitle you to refunds of prepaid fees
  • Some provisions of these Terms survive termination

11.2 Termination by Us

We may terminate your account if you:

  • Violate these Terms or our Acceptable Use Policy
  • Engage in fraudulent or illegal activities
  • Fail to pay subscription fees
  • Create security risks or system abuse

11.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease immediately
  • Your data may be deleted after a reasonable notice period
  • Surviving provisions include indemnification, limitation of liability, and dispute resolution

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

12.2 Jurisdiction and Venue

For California residents, any disputes will be resolved in the state or federal courts located in [County], California.

12.3 Arbitration Agreement

PLEASE READ THIS ARBITRATION PROVISION CAREFULLY.

For disputes involving claims over $10,000, you and Company agree to resolve disputes through binding arbitration, except for:

  • Claims that may be brought in small claims court
  • Claims for injunctive or equitable relief
  • Claims related to intellectual property rights

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in [City], California, or remotely by mutual agreement.

California residents have the right to opt out of this arbitration agreement by sending written notice within 30 days of accepting these Terms.

12.4 Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class action, except where prohibited by law.

13. Compliance and Regulatory Matters

13.1 FDA and Regulatory Compliance

  • Our Service is for informational purposes only
  • We do not provide medical advice or regulatory guidance
  • Users must comply with applicable FDA, EMA, and other regulatory requirements

13.2 Export Controls

  • Users must comply with U.S. export control laws
  • Our Service may not be available in all countries
  • Users are responsible for compliance with local laws and regulations

14. Miscellaneous Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

14.3 Assignment

We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our consent.

14.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

14.5 Notices

Legal notices will be sent to your registered email address. You may contact us at legal@clinicaltrialmetrics.com.

15. Updates to Terms

We may update these Terms periodically. We will:

  • Post updated Terms on our website
  • Send email notification of material changes
  • Provide 30 days’ notice before changes take effect
  • Your continued use constitutes acceptance of updated Terms

16. Contact Information

For questions about these Terms of Service:

Legal Department

Customer Support

Effective Date: These Terms of Service are effective as of the date listed above.

Acknowledgment: By using ClinicalTrialMetrics.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.